The Bens Fz-LLC Terms of Use
Effective Date: 16-08-2024
1. Introduction
Welcome to The Bens Fz-LLC ("we," "us," "our"). These Terms of Use ("Terms") govern your use of our website [insert website URL], and the purchase of homecare products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.
2. Eligibility
By using our site, you represent that you are of legal age and have the authority to enter into a binding agreement.
3. Account Registration
To place an order, you may need to create an account with accurate and complete information. You are responsible for safeguarding your account credentials and for any activity under your account. Notify us immediately if you suspect any unauthorized use of your account.
4. Products and Pricing
Product Availability: We strive to display current and accurate product information, but cannot guarantee availability. Products may be discontinued or out of stock at any time.
Pricing: Prices are listed in AED and may be subject to change without notice. We are not responsible for any pricing errors and reserve the right to correct them.
Orders: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion, including for pricing errors, suspected fraud, or other reasons.
5. Payment Terms
Payment Methods: We accept online payments, Bank transfers and Cash on Delivery for transactions. All payments must be made in full at the time of purchase. In case of bank transfers and cheque, delivery will not be scheduled until full payment has been confirmed by our accounts team.
Billing Information: You agree to provide current, complete, and accurate billing and contact information. If payment is denied or disputed, we may suspend or cancel your order.
Taxes: Applicable taxes (including VAT, sales tax, etc.) will be calculated and added to your order during the checkout process.
6. Shipping and Delivery
Shipping Policy: We offer various shipping options. Delivery times and costs vary based on location and selected shipping method. Estimated delivery dates are not guaranteed.
Ownership & Risk: Once your order has been shipped, the risk of loss and title for products pass to you.
Delivery Issues: If your order is delayed, lost, or damaged in transit, please contact our support team immediately. We will work with our carriers to resolve the issue.
7. Returns and Refunds
Return Policy: You may return goods within 3 days of delivery for a full refund, minus return shipping costs calculated based on weight and volume.
Condition of Goods: Returned items must be undamaged, in their original condition, and include original packaging. Items must be unmarked, unused, and unassembled.
Non-Returnable Items: Assembled items, sofas, and dining tables are not eligible for return or exchange once out of their packaging.
3. Return Process.
Showroom Purchases: Items collected from the warehouse can be returned to the same store for an exchange, credit note, or refund.
Delivered Goods: Goods delivered by the bens delivery team cannot be returned to the warehouse. TheBens & Courier Partners will arrange a return pick-up, with return shipping costs based on the product's weight and volume.
Return Timeframe: Once the goods are received and inspected, refunds will be processed within 5-10 business days.
Refund Process: Refunds will be processed once we have received and inspected the returned item. Refunds will be issued to the original payment method within 5 to 10 business days.
Return Shipping: You are responsible for return shipping costs, unless the product is defective or incorrect due to our error.
Further information regarding our return policy can be found at
8. User Conduct
When using our website, you agree to:
Use our website for lawful purposes and in compliance with all applicable laws and regulations.
Not engage in any activity that disrupts or interferes with our website's functionality.
Not attempt to gain unauthorized access to any parts of the website, other users' accounts, or systems.
9. Intellectual Property
Ownership: All content on our website, including text, graphics, logos, images, and software, is owned by or licensed to The Bens Fz-LLC and is protected by intellectual property laws.
License: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes. Any other use, including the reproduction, modification, or distribution of website content, is prohibited without our written consent.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites. Accessing linked sites is at your own risk, and we encourage you to review their terms and policies before using their services.
11. Disclaimer of Warranties
Our website and products are provided "as is" and "as available," without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the website will be uninterrupted, secure, or error-free, or that any defects will be corrected.
12. Limitation of Liability
To the maximum extent permitted by law, The Bens Fz-LLC and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or related to your use of our website or products, even if we have been advised of the possibility of such damages.
Our total liability, whether in contract, tort, or otherwise, will not exceed the amount you paid for the products purchased through our website.
13. Indemnification
You agree to indemnify, defend, and hold harmless The Bens Fz-LLC and its affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of our website or breach of these Terms.
14. Termination
We reserve the right to terminate or suspend your access to our website, without prior notice, for any reason, including violation of these Terms. Upon termination, your right to use our website will cease immediately.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of UAE, without regard to conflict of law principles. Any disputes arising from or related to these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts in UAE.
16. Changes to Terms
We reserve the right to modify these Terms at any time. The updated version will be posted on this page with the updated effective date. Your continued use of the website after the changes constitute your acceptance of the revised Terms.
17. Contact Information
If you have any questions or concerns about these Terms, please contact us at: info@thebenshome.com