Return Policy: At THE'BENS, we value your satisfaction. If you are not completely satisfied with the quality or condition of our products, you may return them under the following conditions.
Return Policy.
Eligibility: You may return goods within 5 days of delivery for a full refund, minus return shipping costs calculated based on weight and volume.
Condition of Goods: Returned items must be undamaged, in their original condition, and include original packaging. Items must be unmarked, unused, and unassembled.
Non-Returnable Items:
Opened or Used Fragrances: Once the seal or packaging of a perfume bottle is broken, it is non-returnable, as the product may have been used or tampered with.
Tester Bottles: Any fragrance sold as a tester or sample is non-returnable, as these are meant for trying out the product.
Customized or Personalized Fragrances: If the fragrance has been engraved or otherwise customized specifically for a customer, it is not eligible for return.
Gift Sets: Perfume gift sets, especially those with additional items like lotions or shower gels, are often non-returnable once opened or if any part of the set has been used.
Return Timeframe: Once the goods are received and inspected, refunds will be processed within 5-10 business days.
Refund Options.Refunds can be processed in the following ways:
Store Credit Note: Credit applied to your account with no expiration.
Exchange: Replace the item with another from THE'BENS.
Credit Card Refund: Refunds to the original payment method (this does not apply to Cash on Delivery orders).
Damaged or Faulty Goods. Customers must inspect all items within 24 hours of receipt while maintaining the original packaging. If you discover any damage or defect, please notify THE'BENS immediately via official email at info@thebenshome.com. Unauthorized returns will not be accepted.All returns must meet the following conditions: Goods must be in their original condition, with all packaging and accessories.Items must not be used, altered, or assembled in any way. Even for faulty or defective items, if returned without the original packaging, a 25% deduction will be applied.
Custom-Made and Pre-Ordered Items.
Custom Orders: Custom-made products are non-refundable and cannot be exchanged for a change of mind. It is the customer's responsibility to ensure that all custom orders meet their expectations.
Pre-Orders: Pre-ordered items are typically delivered within the estimated timeframe, but delays may occur due to shipping or customs issues. In such cases, you may cancel the order for a full refund, but no additional compensation will be provided.
Order Cancellation.
Before Dispatch: You may cancel your order before it has been dispatched/delivered for a full refund. This does not apply to custom-made or pre-ordered items.
After Dispatch: If the order has already been dispatched, shipping fees will not be refunded.
Special Orders: Refunds are not available for special items that are already in production.
Item Specifications
As THE'BENS frequently receives new stock, slight variations in color, texture, or construction may occur between different production batches of the same item. Customers ordering the same product at different times should understand that these minor differences are likely.
10. Refund Method
Refunds will be processed through the original payment method only. For cash-on-delivery orders, refunds will be provided as store credit.
We hope this clarified return policy enhances your shopping experience with THE'BENS. Please do not hesitate to contact us if you have any further questions.
Email: info@thebenshome.com